Job Title: Application Support Engineer (Trainee)
Location: [Location]
Employment Type: Full-Time
About the Role
We are looking for enthusiastic and motivated fresh engineering graduates to join our Engineering Support team. The selected candidates will be responsible for providing technical support, monitoring systems, troubleshooting issues, coordinating with internal teams, and ensuring the continuous availability and support of applications and services.
Key Responsibilities
- Provide first-level technical support for applications, systems, and services.
- Monitor application performance and identify technical issues.
- Analyse incidents, troubleshoot problems, and escalate issues when required.
- Track and follow up on support tickets to ensure timely resolution.
- Coordinate with development, infrastructure, and business teams for issue resolution.
- Prepare incident reports, status updates, and support documentation.
- Assist in application deployments, user on-boarding, and system maintenance activities.
- Follow defined processes, SLA's, and operational guidelines.
- Participate in shift support, weekend support, or on-call activities as required.
Required Qualifications
- Bachelor's degree in Engineering (B.E./B.Tech).
- 0-1 year of experience (Freshers are welcome to apply).
- Good understanding of operating systems, networking, and databases.
- Basic knowledge of SQL and troubleshooting techniques.
- Familiarity with Windows/Linux environments is an added advantage.
- Basic understanding of software development life-cycle and support processes.
- Strong analytical and problem-solving skills.
Technical Skills
- TOOLS: Linux, SQL, Grafana, Prometheus, AWS, etc.,
Required Skills
- Excellent communication and interpersonal skills.
- Strong willingness to learn new technologies and tools.
- Attention to detail and ability to work in a fast-paced environment.
- Good documentation and reporting skills.
- Team player with a customer-centric approach.
Preferred Skills
- Knowledge of SQL queries and database concepts.
- Exposure to cloud platforms (Azure, AWS, or GCP).
- Understanding of ticketing tools such as ServiceNow, Jira, or similar platforms.
Basic scripting knowledge (PowerShell, Python, Shell Script) is a plus.